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Technical Solutions Specialist

Apply now Job no: 547743
Work type: Full Time
Location: Nelson
Categories: Retail Sales

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Computers team as our Technical Solutions Specialist.

Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff.  Working here provides variety and challenge, and the opportunity to learn from some of the best in the business.  Take your career a step further and get on the fast track! 

This is a Full Time position for a minimum of 40 hours per week in our Toi Toi, Nelson Store.

In this role you will:

  • Undertake Tech2Home work installing Software and Hardware, troubleshoot, diagnose and provide resolution to Tech2Home customers. Upgrade, troubleshoot and repair Desktop, Laptops, Tablets, Smart Phones and other computer peripherals.
  • In conjunction with the Proprietor, manage the Tech2Home business. This includes driving sales of Tech2Home within the sales team, tech bay and with customers. Conducting frequent and regular meetings with the Computers team to communicate any relevant Tech2Home business information.
  • Assist with setting and communicating salesperson performance targets with regards to the Tech2Home business. Monitor sales staff to ensure they are establishing customer requirements and adding-on / up-selling Tech2Home services to customers purchasing computers.
  • Ensure all returns and faulty products are correctly processed and dispatched for repair, replacement or credit. Customers are always informed of the status of their repairs and or replacements.
  • Oversee repairs and liaising with manufacturers, repairers and customers in a manner consistent with the requirements of consumer legislation. Ensure that all returns and faulty products are correctly processed and dispatched for repair, replacement or credit and that all customer complaints are followed up.
  • Assist with Customer Services, Sale and Cashier roles when required by your Proprietor.
  • Work full time on a roster including weekends and public holidays as required by the Business.

 The skills and experience you'll need to bring with you include:

  • A minimum of 1 year of technical computer maintenance/diagnostic experience in a similar position.
  • IT Qualification & an advanced technical understanding of computers and computer products, with an ability to competently and autonomously perform upgrades, repairs and installations on Windows, Android and Apple OS.
  • Expertise in diagnosing and resolving software and hardware problems, and experience with installations of software, hardware and computer networks, and the repair and replacement of equipment including terminal, printers and modems. 
  • Excellent verbal and written communication and interpersonal skills as you'll be assisting customers with their queries and visiting our customers’ homes.
  • Proven retail experience, with strong numeracy skills and an ability to understand calculations such as gross profit.
  • Being customer focused with excellent customer service skills.
  • The ability to relate well to all types of people and build effective relationships with our customers and suppliers.
  • Possess a high level work ethic, professionalism, motivation and initiative, with the ability to work autonomously.
  • A friendly and outgoing personality.
  • Current, clean, full NZ drivers license with own vehicle.

To see what it’s like working with us, check out our Harvey Norman Story:

Apply online if you feel this is the place to be!


Advertised: New Zealand Standard Time

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